General help
Frequently asked questions
What does toolani offer?
toolani offers you the possibility of saving up to 90% when making calls from Germany abroad. The exact amount of saved money depends on your mobile,- and/or landline contract (rate) as well as your providers costs/rates for calls abroad.
What rates does toolani offer?
You will find an overview of our rates per minute and call charges here. Rates are reported per minute incl. VAT.
How can I top up my credit?
You can use various methods of payment. Transfer, direct debit, credit card and paypal. To top up your credit select "top up" at customer services.
Can I send SMS directly from my mobile phone?
No. txts can exclusively be sent via the toolani homepage.
First Steps
In order to be able to activate your number in our system and for you to be able to manage your toolani-dial-up numbers, we need your email address and the number which you will use for cheap phone calls abroad.
Charges
How does timing work?
All calls through toolani will be charged per minute from the first minute.
Will calls be charged that have not been connected?
No. Toolani only charges for calls if they have been connected successfully. In case you have reached a messaging service or voicemail you will be charged at standard rates.
Will I receive an invoice at the end of each month?
No. If you log on to costumer services you will find a list of your overall phone calls and an overview of recent charges. Furthermore, you will find a list of your previous top-ups at your invoice overview.
What rates does toolani use?
You will find an overview of our rates per minute here. The rates are reported per minute and including VAT.
How can I top-up my credit?
To top-up your credit select "top-up credit" at costumer services.You can choose from various methods of payment. Bank transfer, direct debit, credit card and Paypal.
Problem solving
I have not received a confirmation email.
Please go to the homepage and log in with your details. Select "I do not want to receive any emails" at costumer services. Make sure you have entered the correct email address and press send.
Why was my account deactivated?
Please contact our service team via the contact form.
I have tried everything but I am still not being connected.
Please contact our service team via the contact form.
Data privacy
According to the Telecommunications Act we save various connection data for a period of 6 months. During this time you can of course have a look at the provided information - after this period data will be deleted according to the law.
