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Whats happens when my direct debit payment failed?

When paying with direct debit, you allow us to charge/debit your bank account for the amount you selected to buy. In case of a failed direct debit (for example when your bank account had not enough funds) both your and our bank charges us a fee for this failed payment.

We do not charge any fees if you cancel your account and want a refund on your credit card.


How much are the costs?

The costs can differ, but in general it should never be more than 10 Euro.

These are the costs on the toolani side: 3 Euro from your own bank, 4,50 Euro from the bank of toolani - in total: 7,50 Euro plus of course the product that was bought in the first place. 
If for example you have topped up your account with 10 Euro and we cannot debit your account, then the total costs would be 17,50 Euro (top up + fee).


Please pay attention that there is enough money on your bank account and that your data is entered correctly or changed in time in your member area.

Still have questions? Click here to contact us.

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